Why do people quit their jobs? Not feeling heard might be the reason.
Futility has been found to be 1.8 times more common than fear as a reason for employees not speaking up to their managers. According to a 2009 Cornell National Social Survey, more employees reported withholding their ideas due to a sense of futility (26%) than a fear of personal consequences (20%).
In other words, itâs not that weâre merely scared of giving feedback. Itâs that we donât think anything will come of the feedback when we voice it. Futility, more than fear, is why employees donât give feedback or choose not to speak up to their bosses.

A few weeks ago, a friend told me he was thinking about quitting his job. He said it was because of communication breakdowns between him and his boss. Small moments of poor communication had snowballed into a deeper, gnawing frustration for my friend.
I asked if heâd mentioned these moments to his boss. Maybe his boss had no idea these were problems in the first place.
My friend acknowledged that this was most-likely true. But then he said this:
âEven if I did speak up, I donât think anything would change.â
His words struck me. I had almost forgottenâââI had felt the exact same way a few years ago.
Before KYC, I was an employee at another company. Just like my friend, I was unhappy at work. But just like my friend, I didnât tell my boss about it.
Why? Part of it was due to personality. Iâm an introvert. I didnât want to come across as a âknow-it-allâ to my boss. Another part of it was fear. I was worried that my boss would interpret my feedback as a personal attack.
But those werenât the biggest reasons holding me back.
The biggest reason I didnât give my boss feedback is I believed that even if I did speak up, nothing would change. I believed my boss wouldnât do anything with my feedback. No action would be taken. And if nothing was going to change, what was the point of me saying anything?
My friend had felt the exact same way. This sense of futility is why we both didnât speak up. And, as mentioned before, weâre not the only ones to have felt like this (1,2).
So how do you help your employees overcome this sense of futility?
If youâre a manager, business owner, or CEO, the most important thing you can do is act on the feedback your employees give you. Not doing that as a common bad manager mistake that make people quit. After all, thatâs why an employee is giving you feedback in the first placeâââthey simply want action to be taken.
Now Iâm not saying that you should blindly appease every request that an employee makes. But you have to start somewhere. If you want an open, transparent company culture and a happy workplace, you canât just talk about it. You have to act in an open and transparent way.
How to avoid the typical bad manager mistake and and avoid good people to quit:
- Recognize the messenger
How do treat the people in your company who do choose to speak up? Amanda Lannert, the CEO of Jellyvision, told me that during an all-hands meeting, she publicly thanked an employee that gave feedback. Even though she didnât agree with the employee feedback, she wanted him to know his voice was heard and his feedback was not in vain, helping maintain the employee engaged. - Explain why youâre not doing something
If you receive a piece of feedback that isnât practical or doesnât align with the companyâs vision, tell your employees that. Expose your decision-making process. If you donât, employees will wonder, âWhat ever happened to that idea I suggested?â Theyâll assume that youâre not open to receiving new ideas, and theyâll hesitate to bring up feedback. - Act on something small
Acting on feedbackâââno matter how smallâââis the most powerful way to encourage employees to give feedback and to contribute to employee engagement. For example, Dave Bellous, the co-CEO of Yellow Pencil, learned that his company needed a new phone service. So he promptly changed their phone service, and saw an immediate shift in his teamâs morale and workplace happiness. This one unassuming change yielded huge results. All because he acted on something small quickly.
At the end of the day, acting on feedback is how we encourage our employee feedback more openly. If we focus on what we do more than what we say, more employees will see that speaking up is not futile.
When I think back to a few years ago when I was an unhappy employee, this action was all I needed to feel comfortable speaking up.
And for my friend thinking about quitting his job, thatâs all he needs too.
