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Newsletter Issue 51

Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect…

Subscribe to our Newsletter here.


The Heartbeat Podcast: A chat with Jerry Colonna

For our last podcast episode of 2019, I’m honored to share my conversation with Jerry Colonna. Jerry is the CEO and coach at Reboot, a coaching company that is based on the belief that in order to become a better leader, you have to become a better human, first. Jerry is also recently published Reboot: Leadership and the Art of Growing Up, which was a powerful read for me. In likely my most vulnerable podcast conversation to date, Jerry goes deep on the loneliness of being a leader, the emotional baggage we carry, the reminders we all need to be kinder to ourselves.

Listen to the podcast and read the transcript of the interview here.


❤️ If you’ve been enjoying The Heartbeat podcast, it’d mean the world to me if you wrote us a review on iTunes. The more reviews we have, the more we’re able to share all our lessons from leaders. Thank you! 🙏


What I’ve been writing lately

6 mistakes to avoid during your first 30 days as a new manager
“You’re bound to make mistakes as a new manager – but here are the biggest, most common pitfalls to avoid in your first 30 days as a new manager.”

The one-on-one meeting template for your end of the year review
“What should you do for your end-of-the-year review with an employee? Use this one-on-one meeting template.”

7 leadership lessons over 2.5 years
“Over the past 2.5 years, I’ve interviewed 49 leaders for our podcast on leadership, The Heartbeat. These are the leadership lessons that have influenced me the most, personally.”

Exciting: I’m now offering one-on-one leadership coaching.
“After working with hundreds of managers, executives, and CEOs over the past almost 10 years, I’m returning to my roots and offering one-on-one leadership coaching.”

What I’ve been reading lately

Ed Schein, MIT Professor, Explains Why We Need to Overthrow Today’s Leadership Culture
“To describe the process of getting from that role-based transaction to this more personal relationship we’re coining the word personize—not personalize, but personize. Get to know each other in the work context. And that’s what would have to be the first step. That manager would have to say, “I’ve got to get to know my people better. So I’m going to engage them a little more personally.” My son-in-law doctor takes his nurse or his techs out to lunch. They build a new kind of relationship. So we call that a Level 2 relationship, or, to use another term, “professional intimacy”.” Interview with Edgar Schein, MIT Professor emeritus and pioneering organizational development expert

Getting Over Your Fear of Talking About Diversity
“[It] is critical that leaders not put this work on employees of color but rather be visible doing this work themselves. When they don’t, they lose their teams’ trust and belief in their willingness to lead fairly — and they also set a poor example. I’ve led inclusion strategy and learning discussions at startups after which founders express dismay that their leadership teams did not participate more actively. If you want your team to stand up for inclusion, you need to stand up.” Written by Daisy Auger-Dominguez, Harvard Business Review

10 principles for leadership presence
“The value of this type of leadership — the ability to communicate what needs to be said in a way that inspires people to join you — has risen sharply in recent years. Trust is increasingly considered a key competitive advantage. The more you rely on scripted talking points and other rote forms of communication, the further away you will feel from your message, and the less likely you are to be an influential leader. On the other hand, when you are comfortable in your own skin and capable of projecting a sincere and valuable message, people will tend to give you and your organization their trust. Here are 10 principles to help you establish and sustain your own unique authentic leadership presence.” Written by Annette Kramer, strategy+business

A read that has me thinking…

Emotional Baggage
The Verge published an exposé on the baggage company, Away, and their CEO’s toxic communication practices. It got me thinking about how toxic company cultures are created, in the first place – and how if or they can be avoided, especially when the bad behavior is being perpetrated from the top. An important read for us all to draw lessons from.


Putting our methodology to work

If you’ve been reading my newsletter for the past few months (or years!) and are curious how to put more of our methodologies to practice, here’s how…

🌟 Okay, okay. You know you’re supposed to be running one-on-one meetings (and maybe you already do!) – but how do you make the most of them? Now’s your time to check out Know Your Team. Our software gives you a brilliant One-on-Ones tool that gives you agenda templates + hundreds of one-on-one questions – and integrates easily with Google Calendar and Outlook. Plus, we give you a “Guide to Effective One-on-One Meetings,” based on data from 2,000+ managers and employees.

🌟 In case you missed it, I’m now offering 1:1 leadership coaching for a limited number of folks. After almost 10 years of working with executives, managers, and CEOs, I’m excited to return to my roots with coaching. If you’re interested in working together, you can learn more here.


Supporting us here at Know Your Team

If you’ve been enjoying these newsletters and interviews over the past few years, I have a favor to ask…

❤️ If you’ve been enjoying The Heartbeat podcast, it’d mean the world to me if you wrote us a review on iTunes. The more reviews we have, the more we’re able to share all our lessons from leaders. Thank you! 🙏

Written by Claire Lew

CEO of Know Your Team. My mission in life is to help people become happier at work. Say hi to me on Twitter at @clairejlew.

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