In the wake of the murders of Asian women, we as leaders have agency and leverage to stop hate. “How are you doing lately, Claire?” I’ve been asked this over calls and in meetings over the past 13 days. Quite honestly, I have not been doing well. In the wake of the murders of Asian…
Dear customer support specialist who cares about doing meaningful work, If your dream is to help people have a positive experience with a solution that truly makes a difference and to do it with a small team that values freedom, sustainability, and ownership, I’ve got good news for you… we’re hiring a Customer Support Specialist…
Here are the 7 topics and 5 formats your remote leadership training should include for your new managers. “What should I consider for remote leadership training in my company?” Recently, I was asked this question by a CEO. It’s a question many CEOs, VPs of People and Culture, and CHROs have been asking themselves lately.…
Know Your Team is now available for organizations with 1,000+ people. Support hundreds of managers in your organization with our tools and resources for manager development. What’s the best way to support managers in an organization with 1,000+ people? You have several options: You could invest in creating homegrown learning development programs for your managers…
Here are the most imperative – and most overlooked – communication best practices for remote teams. An endless barrage of Zoom meetings. Non-stop Slack pings. This is your new normal, and it feels bleak. You think to yourself: “Communication best practices for remote teams must exist…right?” You’re having a hard time imagining the way you’re communicating…
12 practices for how to build team morale remotely in the long-term, not as a short-term enthusiasm blip. Now, more than ever, the question, “How to build team morale remotely?” is one you may be asking yourself. From your team’s body language on Zoom calls, you can just tell. Folks look work thin. Energy levels…
Here are 5 practices for giving feedback remotely that help encourage behavior change even at a distance. “Lost in translation” only begins to describe the perils of giving feedback remotely. How do you tell someone that their tone needs to improve, without your own tone offending them and hindering the likelihood that they’ll want to…
Want to get the remote onboarding process right? Be sure to incorporate these 13 questions. I won’t bury the lede: The one thing you’re likely missing from your remote onboarding process is what I call a “work preferences survey.” The concept is by no means novel. You want to better understand the working style of…
Understand your team’s working styles with our Work Preferences Survey in our Icebreakers, so you can all work better together. Do you know your team’s work preferences? How do they prefer to receive feedback? What is their orientation around conflict? What pet peeves they have around others’ working styles? The answers to these questions aren’t…
Yes, we know employee recognition is important. But how to recognize remote employees in a way that feels authentic? Here are 6 recommendations. While we’re all chatting through screens, typing on our keyboard, and shooting off emojis, you may be wondering how to recognize remote employees in a way that doesn’t feel as sterile or…