Home

Five ways to receive critical feedback well — and not get defensive.

Five ways to receive critical feedback well — and not get defensive.

Your reaction sets the tone in your company. Don’t blow it by blowing up when you receive negative feedback from your team. ...
Announcing: A Guide to Building Trust in Teams for Managers and Employees 💪

Announcing: A Guide to Building Trust in Teams for Managers and Employees 💪

From data of 597 people and distilling 50 years worth of research, I wrote a practical guide for building trust in teams. Dear manager or ...
What I’ve been reading lately: 6 books for managers I recommend

What I’ve been reading lately: 6 books for managers I recommend

If you’re a manager and looking for something new to read, here are a handful of books I enjoyed this past summer. I don’t like ...
Hiring someone new? 29 questions to ask during a reference call

Hiring someone new? 29 questions to ask during a reference call

As a manager, here’s how to make the most of your 15-minute call with a candidate’s reference. I remember the first time I hired ...
The 3 employee benefits that have the biggest impact on team morale at work

The 3 employee benefits that have the biggest impact on team morale at work

Part of being a good leader is knowing which employee benefits to offer. According to 1,000 leaders in The Watercooler, these 3 make the ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Ryan Carson, Founder + CEO of…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Ryan Carson, Founder + CEO of…

As the founder of a company that’s helped 850,000 people learn to code, Ryan talks about the value of trust as a leader — and how ...
6 tips to be a better manager in the most common situations you’ll face

6 tips to be a better manager in the most common situations you’ll face

Whether you’re a new manager or hate delivering negative feedback, I share our most popular tips for the situations that managers most ...
Progress starts with ingredients

Progress starts with ingredients

A lesson in creation, leadership, and life. A good friend of mine told me how he went to a poetry workshop recently. My friend is not a ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Wayne Sutton, Co-founder + CTO of…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Wayne Sutton, Co-founder + CTO of…

As a serial entrepreneur who has been featured on CNN, USA Today, BBC, and the Wall Street Journal, Wayne talks frankly about ...
How to start giving difficult feedback (when you haven’t been doing it regularly)

How to start giving difficult feedback (when you haven’t been doing it regularly)

Delivering negative feedback is hard — especially when you’re seen as a “the positive person” on your team. Here’s how to ...
Is it your first time firing someone? Here are 4 things to know.

Is it your first time firing someone? Here are 4 things to know.

Ugh. Firing someone never gets easier — but keeping these tips in mind can make it go as smoothly as possible the first ...
How do you measure company culture? You can’t. But you can do this instead.

How do you measure company culture? You can’t. But you can do this instead.

Culture isn’t meant to be measured. Here’s why, and what you should measure instead. “How do you measure company culture?” ...
Announcing: A Guide to One-on-One Meetings for Managers and Employees

Announcing: A Guide to One-on-One Meetings for Managers and Employees

Based on data from 2,000+ people, I wrote a guide to one-on-one meetings for managers and employees — and it’s finally live! 🙂 ...
The 3 phrases you’re saying that trigger employee disengagement

The 3 phrases you’re saying that trigger employee disengagement

Stop saying these words — you’re wearing your employees thin. You’re doing it again. You don’t mean to, but it’s happening: ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Hiten Shah, Founder of KISSmetrics…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Hiten Shah, Founder of KISSmetrics…

As the founder of multiple successful SaaS companies, Hiten shares the pitfalls of being too nice as a leader and the importance of the ...
Announcing: Skillshare Class on How to Give and Get Honest Feedback at Work (and it’s free for next…

Announcing: Skillshare Class on How to Give and Get Honest Feedback at Work (and it’s free for next…

In 30 minutes, wherever you are in the world, you can now get the basics of getting and giving honest feedback. I’ve always dreamt of ...
How to handle a needy employee

How to handle a needy employee

You have a needy employee. What do you do now? This (very cute) photo credit goes to Wikipedia Commons. “I think I’m going to have to ...
What’s the best way to run an effective all-hands meeting?

What’s the best way to run an effective all-hands meeting?

There’s no one-size-fits-all solution — but there are best practices. Here are 5 recommendations from leaders all over the world ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Jordan Buckner, Founder + CEO of…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Jordan Buckner, Founder + CEO of…

As a Forbes 30 under 30 founder of a two-year-old snack company now sold in Whole Foods, Jordan shares the importance of vision yet ...
Stickers vs. Words: 8 ways to give employee recognition sincerely

Stickers vs. Words: 8 ways to give employee recognition sincerely

I’m tired of gimmicky ways to praise your team. Here’s how to commend your team for a job well done, meaningfully. My third grade ...
How can you tell if you have a disengaged employee? Ask these 11 questions.

How can you tell if you have a disengaged employee? Ask these 11 questions.

Employee motivation isn’t as mystifying as it should be. Ask these questions to get to the bottom of it. “What really motivates ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Aynn Collins, Director of Talent…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Aynn Collins, Director of Talent…

An expert on employer brand and recruiting at the 900+ person company, Mailchimp, Aynn shares what she wishes she learned earlier as a ...
How do you discuss sensitive, confidential leadership issues… with people you’ve never met?

How do you discuss sensitive, confidential leadership issues… with people you’ve never met?

What we learned creating an anonymous online forum, “The Chatham House,” for leaders in The Watercooler Where do you go to talk about ...
From the Heart(beat) ❤️: Leadership tips for new managers

From the Heart(beat) ❤️: Leadership tips for new managers

I share a few of my favorite latest leadership tips from CEOs, founders, and executives featured in our Heartbeat interviews. “What do ...
How to have a good relationship with your boss when you’re working remotely

How to have a good relationship with your boss when you’re working remotely

Four best practices to help you work well with your boss when you don’t see them face-to-face all the time. “What does her Slack ...
Quiz: Do you have these leadership blindspots?

Quiz: Do you have these leadership blindspots?

A short 3-question quiz to give your team so you can avoid common leadership mistakes. Feel that? It’s your faint intuition that, as a ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Katrina Markoff, Founder + CEO of…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Katrina Markoff, Founder + CEO of…

As the creator of a luxury chocolate empire exceeding $35MM annually, Katrina shares insights on what not to forget as a leader, and the ...
A leader’s word is not the word of god — here’s how to make sure your team knows that.

A leader’s word is not the word of god — here’s how to make sure your team knows that.

When the boss speaks, people listen *too* much. Here are two phrases to counteract this common leadership pitfall. Watch the ears perk up. ...
What to do (and not do) during your first 2 weeks as a new manager

What to do (and not do) during your first 2 weeks as a new manager

You’ve just been promoted Now what? Here’s what 700+ leaders across the world had to say about what a new manager should do during her ...
Small, but effective: 6 commonly overlooked actions to increase employee engagement

Small, but effective: 6 commonly overlooked actions to increase employee engagement

From icebreakers to arguments, here are some of most frequently missed things we forget to do as leaders to encourage our team to be ...