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The Know Your Team Blog

Thoughts on how to become a better leader, and avoid being a bad boss.

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“What can I do?”

You may be asking yourself this as a manager, right now. I am too. My heart is breaking. Yours might be too. Last week was a reminder of how unfathomably messed up our world is.  In the wake of the killings of George Floyd, Breonna Taylor, Ahmaud Arbery – and too many others – I’m… Read the full article ...

How to manage a remote employee who is struggling

When an employee is underperforming while remote, it’s tough to know exactly what to say and do. Here’s a path you can pursue to manage a remote employee who is slipping. An experienced manager will tell you that it’s always easy to manage a remote employee when they’re performing well. But what about when they’re… Read the full article ...

The best way to hold a remote one-on-one meeting

Here’s an exact agenda template to use and 5 key best practices to make sure you get the most out of your remote 1-on-1 meeting. If I told you, of all the things you were transitioning from being in-person to online, that your remote one on one meeting would be most critical… Would you believe… Read the full article ...

Virtual team building: How to build trust in a remote team beyond games and activities

You want your team to feel connected remotely but how do you do it without cheesy games and activities? Here are 8 ways to get virtual team building right. Virtual team building is top of mind for you. Now that your team isn’t working in the same office anymore, the things you used to say… Read the full article ...
questions to ask remote employees

The 4 critical questions to ask remote employees

Care about remote team morale? These critical questions to ask remote employees can help support your team as a manager. During these uncertain times, many of us as leaders might feel beholden have answers – not questions – for our team. Questions to ask remote employees are likely not top-of-mind. We’re expected to have answers to… Read the full article ...
how to support remote employees

How to best support remote employees

You want to help as a manager – but how? Here are 8 ways to help ease stress, improve morale, and make working remotely easier for your team. You want to support remote employees in your now all-remote team. But how, exactly? These past few weeks, I’ve gotten countless of questions around how to support… Read the full article ...
remote leadership

Don’t let remote leadership bring out the worst in you

With remote leadership, it’s easy to succumb to management practices that hurt our team. Here’s how to avoid doing so. I’m deeply troubled: Remote leadership can bring out the worst in us as leaders if we’re not mindful. Let me explain. Amidst COVID-19 with more teams are becoming remote than ever before, leaders who are… Read the full article ...
lack of motivation at work as a manager

What to do when you’re feeling a lack of motivation at work, as a manager?

In these troubling times, a lack of motivation at work might not only affect your employees – it can affect you as a leader, too. Consider these 5 tips. You don’t want to be feeling it, but there it is: A lack of motivation at work. That. You’ve noticed it bubbling up inside of you… Read the full article ...

Introducing: Teams!

We launched support for multiple teams. Now, it’s easier than ever to have several – or all!– of your teams using KYT at your company. Possibly the most frequent thing I’d hear from managers who’ve been using Know Your Team was: “I would love to use Know Your Team with multiple teams in my organization… What’s… Read the full article ...
managing remote teams

Our “Guide to Managing Remote Teams” is now free

We’re giving away our “Guide to Managing Remote Teams” for free – it’s 60+ pages of best practices for managing remote teams, based on data from 297 remote managers and employees. Sheesh, it’s been quite the week, hasn’t it? I’ve gotten numerous questions about managing remote teams, as more folks are transitioning to work from… Read the full article ...

Top 8 Lessons in Giving Feedback from AMA with Anna Carroll, author, feedback coach, and speaker

As author, feedback coach, and speaker, Anna shared her expertise and lessons in giving feedback in our leadership community, The Watercooler. Every month, we invite one of the 1,000+ managers who are a part of our leadership community in Know Your Team, The Watercooler, from all over the world to participate in an “Ask Me… Read the full article ...
daily stand-up meeting

It’s time to kill the daily stand-up meeting

Daily stand-up meetings might be the quickest way to waste your time as a leader. Here’s why a daily stand-up meeting doesn’t work and what to do instead. “Is this daily stand-up meeting over yet?” The meeting is only 8 minutes in and no one has uttered those words outright…. but they don’t need to.… Read the full article ...
3 essential tips for new managers

The 3 essential tips for new managers: What to do first

If you’re a new manager, focus on these 3 tips for new managers and nothing else. “Help! I’m a new manager and have so much going on… Can you give me some tips for new managers?” A version of this sentiment is expressed to me at least several times a day. I share this not… Read the full article ...

How to coach employees? Ask these 1-on-1 meeting questions

Micromanage less and coach employees more by asking these key 1-on-1 meeting questions. The key to coaching employees lies in a single, straightforward choice: The 1-on-1 meeting questions you choose to ask. You may be raising an eyebrow at this. Surely, you’ve heard enough hype about how “you need to be holding one-on-ones as a… Read the full article ...
management-lessons

4 valuable management lessons I’ve learned from 1,000+ leaders in January

From our 1,000+ managers all over the world in our Watercooler community, here are 4 valuable management lessons that I’ve personally learned already this year. Management lessons are everywhere. You can read them in books, listen to them on podcasts, and hear them live during conference talks. Don’t get me wrong, these are all great… Read the full article ...
first one-on-one meeting with an employee

You’ve got your first one-on-one meeting with an employee: How to prepare?

If you’re a new manager, here are the exact 1-on-1 meeting questions, agenda template, and approach you can take for your first 1:1 meeting with an employee. If there’s anything you should be supremely focused on as a new manager, it’s your first 1-on-1 meeting with an employee. That first encounter might seem like a… Read the full article ...

Top 7 International Employment Lessons from AMA with Tim Burgess, Co-Founder of Shield GEO

As the co-founder of Shield GEO, a global employment organization that helps companies who want to hire someone in a country where they are unable to employ them directly, Tim shared his expertise and international employment lessons in our leadership community, The Watercooler. Every month, we invite one of the 1,000+ managers who are a… Read the full article ...
How to conduct an exit interview

How to conduct an exit interview

Someone put in their resignation notice. Hoo boy. Here’s how to conduct an exit interview that is useful, graceful, and candid. “How to conduct an exit interview?” I recently was asked this by an executive who is a 1:1 leadership coaching client of mine. He’d become the CEO of his company only a month ago,… Read the full article ...
Lessons on leadership

Lessons on leadership: The 10 most impactful lessons I’ve learned from 1,000+ managers in 2019

From 1,000+ managers all over the world in our Watercooler community, here are the 10 most impactful lessons on leadership that I’ve learned in 2019. When it comes to lessons on leadership, always be learning. This is my motto as Operations Manager here at Know Your Team. Prior to joining the KYT Team in June… Read the full article ...
Best career path questions

The 3 best career path questions to ask your boss or mentor

Show your boss you want to grow in your current role by asking these three career path questions to help them help you achieve success. You’ve got your end of the year one-on-one meeting coming up. Asking the right career path questions shows your management team that you are serious about your current role in… Read the full article ...
first 30 days as a new manager

6 mistakes to avoid during your first 30 days as a new manager

You’re bound to make mistakes as a new manager – but here are the biggest, most common pitfalls to avoid in your first 30 days as a new manager. I’ve never quite known the proper word to describe the feeling of being simultaneously elated and terrified — but your first 30 days as a new manager is… Read the full article ...

The one-on-one meeting template for your end of the year review

What should you do for your end-of-the-year review with an employee? Use this one-on-one meeting template. With December upon us (already!), many managers have been asking me if I have a one-on-one meeting template for their end-of-the-year review with a direct report. Yes, I do have one 🙂 The end of the year is an… Read the full article ...
one one one leadership coaching

Exciting: I’m now offering one-on-one leadership coaching.

After working with hundreds of managers, executives, and CEOs over the past almost 10 years, I’m returning to my roots and offering one-on-one leadership coaching. I’ll be your leadership coach. I’m excited to be able to finally say that statement again (after almost 10 years)! As the CEO of Know Your Team, I’m now offering… Read the full article ...
Watercooler remote work community

Top 9 Remote Work Lessons from AMA with Sara Sutton, CEO and Founder of FlexJobs

As the CEO and Founder of FlexJobs, the leading service for professional remote and flexible job opportunities, Sara shared her expertise and remote work lessons in our leadership community, The Watercooler.  Every few months, we invite one of the 1,000+ managers who are a part of our leadership community, The Watercooler, from all over the… Read the full article ...

7 leadership lessons over 2.5 years

Over the past 2.5 years, I’ve interviewed 49 leaders for our podcast on leadership, The Heartbeat. These are the leadership lessons that have influenced me the most, personally. “What are the biggest leadership lessons you’ve learned from others, that have changed or affected your own management style?” No one had ever asked me this question before –… Read the full article ...
online leadership workshops

Introducing Workshop Live! ⭐️ Our online leadership workshops

Get unlimited access to 60-minute, interactive, online leadership workshops led by me, Claire Lew, CEO of Know Your Team, when you become a Know Your Team member. For the past six years, I’ve run leadership training workshops in-person for CEOs, executives, and managers all over the world. They’ve been so effective, we’re now packaging up what we… Read the full article ...
Expectations of a good manager

5 essential expectations of a good manager

As a new manager, what the things you should expect of yourself? Start with these foundational five expectations of a good manager, here. What are the expectations of a good manager? If you’re new in your leadership role, this may be a question you’re contemplating. After all, you can only be as good as what… Read the full article ...
Performance review phrases

28 performance review phrases to consider using

Figuring out how to phrase something can be tricky. Lean on these 28 performance review phrases to guide your more nuanced one-on-one conversations. As the year begins to wind down (I know, I can’t believe it’s late October already!), a question I often get asked is: “Are there certain, handy performance review phrases that I… Read the full article ...
One-on-one meetings with direct reports

Good Process vs. Bad process

The vast majority of engineers I have worked with are somewhat control-freaks. It’s something that’s hard to avoid when your job basically revolves around just two things: shipping features and preventing things from crashing. In the process of doing these two things well, we create best practices like code review, code conventions, performance practices, test-driven… Read the full article ...

Stop trying to find a mentor

Finding a mentor won’t save you, as a new manager. But, something else might. “The key to becoming a better leader is to go find a mentor who’ll help you build your career and guide you…” How many Linkedin articles do you think espouse something like that? Too many for my liking. Because, frankly, it’s… Read the full article ...