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Our biggest blindspots and leadership weaknesses as CEOs

Our biggest blindspots and leadership weaknesses as CEOs

Our research on the most common blindspots and signs of employee disengagement. “What’s the hardest part about being a leader?” A ...
Do not ask this question if you want high employee morale

Do not ask this question if you want high employee morale

Trust me, it surprised me too. But this is not one of the questions to ask employees about morale. “How can I help you?” You’d ...
How to have an honest one-on-one meeting with an employee

How to have an honest one-on-one meeting with an employee

Here are six ways to get employees talking about what they really feel during a one-on-one meeting (and not what they think you want ...
Unlock honest feedback from your employees with this one word

Unlock honest feedback from your employees with this one word

Consider using this one word in your next one-on-one meeting A few years ago, a CEO told me how she was struggling to get honest feedback ...
An attempt at authentic leadership: Why I illustrate all our blog posts, as a CEO

An attempt at authentic leadership: Why I illustrate all our blog posts, as a CEO

One small way we try to show we care as a company and value genuine leadership. Lately, I’ve been getting asked more frequently: ...
Watch our lessons for leaders: The Heartbeat Interview ❤️with Sara Sutton Fell, Founder + CEO of…

Watch our lessons for leaders: The Heartbeat Interview ❤️with Sara Sutton Fell, Founder + CEO of…

As the founder + CEO of a 100+ person remote company, Sara reveals the importance of gut instinct in leadership, and how she learned that ...
5 questions that reveal if a company has a healthy workplace culture

5 questions that reveal if a company has a healthy workplace culture

Everyone says, “It’s great working here.” But is it really? Here are the questions to ask to assess if a company has a positive ...
Watch our lessons for leaders: The Heartbeat Interview ❤️with Wil Reynolds, Founder of SEER…

Watch our lessons for leaders: The Heartbeat Interview ❤️with Wil Reynolds, Founder of SEER…

As the founder of a 100+ person company who recently turned down an 8-figure offer for sale, Wil talks about naiveté, transparency as a ...
Go first: The first step of getting feedback at work starts with you

Go first: The first step of getting feedback at work starts with you

You can’t expect people to give you honest feedback, if you’re not open with them first. You’re at a swimming pool. The water looks ...
Watch our lessons for leaders: The Heartbeat Interview ❤️with Amanda Lannert, CEO of Jellyvision…

Watch our lessons for leaders: The Heartbeat Interview ❤️with Amanda Lannert, CEO of Jellyvision…

As the CEO of a rapidly growing 400-person company, Amanda talks about trusting your gut as a leader, believing in potential, and not ...
Quit measuring employee engagement

Quit measuring employee engagement

It’s time to break our addiction to metrics — starting with employee engagement metrics. This piece was originally written on ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with David Heinemeier Hansson (with transcript)

Watch our lessons for leaders: The Heartbeat Interview ❤️ with David Heinemeier Hansson (with transcript)

As the Creator of Ruby on Rails and Founder & CTO of Basecamp, David talks about empathy as a leader, illusions of disagreement, and ...
11 ways to get feedback from your most introverted employee

11 ways to get feedback from your most introverted employee

When folks are quiet at work, that doesn’t mean they have don’t have effective employee feedback to share. I’m an introvert. ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Joanna Wiebe, Founder of Copy…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Joanna Wiebe, Founder of Copy…

As the Founder of Copy Hackers and Airstory, Joanna gets real about her biggest struggles as a leader, and using Downton Abbey for ...
“Fine”: A telling sign of a disengaged employee

“Fine”: A telling sign of a disengaged employee

How this one tiny word reveals a lot when it comes to employee dissatisfaction. Listen closely for the word “fine.” It’s never the ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Halleemah Nash, Executive Director…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Halleemah Nash, Executive Director…

As an acclaimed nonprofit leader and public speaker, Halleemah Nash reveals what “authentic leadership” really means. Every two ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Des Traynor, Co-Founder of Intercom…

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Des Traynor, Co-Founder of Intercom…

As the founder of a 300+ software company, Des talks about the silence cost to being nice, the pitfalls of transparency as a leader, and ...
The 9 questions that uncover the most surprising feedback from employees

The 9 questions that uncover the most surprising feedback from employees

I’m sharing three years-worth of findings, based on data from 15,000+ employees in 25 countries through Know Your Company, on the best ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with Patrick Collison, CEO of Stripe

Watch our lessons for leaders: The Heartbeat Interview ❤️ with Patrick Collison, CEO of Stripe

As the 28-year old CEO of an almost 900-person company, Patrick shares with me what he wishes he learned earlier as leader. You ...
Don’t “empower” anybody: The biggest misnomer of a healthy corporate culture

Don’t “empower” anybody: The biggest misnomer of a healthy corporate culture

I hate the word, “empowerment”. It’s not how you should define your culture in the workplace. This piece was originally written on ...
Watch our lessons for leaders: The Heartbeat Interview ❤️ with John Maeda

Watch our lessons for leaders: The Heartbeat Interview ❤️ with John Maeda

As a world-renowned designer, thinker and executive, John Maeda shares with me what he wishes he learned earlier as leader. “Just ...
Announcing: The “Don’t Be the Last to Know” Workshop

Announcing: The “Don’t Be the Last to Know” Workshop

Join us August 31st and learn how to create a culture of feedback within your team. How do you create a culture of feedback within ...
What is company vision? A picture of a better place

What is company vision? A picture of a better place

The importance of company vision (and how to figure out yours) This piece was originally written on Signal v. Noise, a publication by ...
Watch: 3 Ways to Get Employee Feedback

Watch: 3 Ways to Get Employee Feedback

I share 3 tips in 5 minutes on an episode of #HRAgainstLame on how to get honest employee feedback. One of my favorite people in Chicago ...
How to have an honest, effective one-on-one meeting with an employee

How to have an honest, effective one-on-one meeting with an employee

Here are six ways to get employees talking about what they really feel (and the questions to ask employees for feedback) “I can handle ...
Why you should argue with your employees and embrace internal team conflict

Why you should argue with your employees and embrace internal team conflict

Yes, it can feel draining and counterproductive, but here’s why arguing and dealing with team conflict can be good things This ...
How to handle negative feedback we don’t want to hear

How to handle negative feedback we don’t want to hear

Keep this one thing in mind when you’re given negative feedback in the workplace. What happens when someone tells you something you ...
Fun! We’re featured in Glossier’s cover story in Domino Magazine 🎊

Fun! We’re featured in Glossier’s cover story in Domino Magazine 🎊

We’re in here! ❤️ I’m a big fan of Glossier. This beauty company’s mission is to democratize beauty, per the words of their ...
New: Free 5-Lesson Course on How to Get Honest Feedback from Your Employees

New: Free 5-Lesson Course on How to Get Honest Feedback from Your Employees

Short on time? Here’s a handy way to learn the basics of building an open, positive company culture. Whew, what a three years ...
Kill the culture of “nice”: This is how you create a positive work environment

Kill the culture of “nice”: This is how you create a positive work environment

“Nice” can be a dangerous thing when it comes to developing company culture. Does your company suffer from a culture of “nice”? ...