The Know Your Team Blog

Thoughts on how to become a better leader, and avoid being a bad boss.

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How to have an honest one-on-one meeting with an employee

How to have an honest one-on-one meeting with an employee

Here are six ways to get employees talking about what they really feel during a one-on-one meeting (and not what they think you want to ...
Unlock honest feedback from your employees with this one word

Unlock honest feedback from your employees with this one word

Consider using this one word in your next one-on-one meeting A few years ago, a CEO told me how she was struggling to get honest feedback ...
An attempt at authentic leadership: Why I illustrate all our blog posts, as a CEO

An attempt at authentic leadership: Why I illustrate all our blog posts, as a CEO

One small way we try to show we care as a company and value genuine leadership. Lately, I’ve been getting asked more frequently: ...
5 questions that reveal if a company has a healthy workplace culture

5 questions that reveal if a company has a healthy workplace culture

Everyone says, “It’s great working here.” But is it really? Here are the questions to ask to assess if a company has a positive ...
Go first: The first step of getting feedback at work starts with you

Go first: The first step of getting feedback at work starts with you

You can’t expect people to give you honest feedback, if you’re not open with them first. You’re at a swimming pool. The water ...
Quit measuring employee engagement

Quit measuring employee engagement

It’s time to break our addiction to metrics — starting with employee engagement metrics.   “If you can’t measure it, you ...
11 ways to get feedback from your most introverted employee

11 ways to get feedback from your most introverted employee

When folks are quiet at work, that doesn’t mean they have don’t have effective employee feedback to share. I’m an introvert. Most ...
“Fine”: A telling sign of a disengaged employee

“Fine”: A telling sign of a disengaged employee

How this one tiny word reveals a lot when it comes to employee dissatisfaction. Listen closely for the word “fine.” It’s never the ...
The 9 questions that uncover the most surprising feedback from employees

The 9 questions that uncover the most surprising feedback from employees

I’m sharing three years-worth of findings, based on data from 15,000+ employees in 25 countries through Know Your Team, on the best ...
Don’t “empower” anybody: The biggest leadership mistake you can make

Don’t “empower” anybody: The biggest leadership mistake you can make

I hate the word, “empowerment”. It’s often inhibits us from becoming a good leader. I hate the word “empowerment.” I never ...
What is company vision? A picture of a better place

What is company vision? A picture of a better place

The importance of company vision (and how to figure out yours) Earlier this year, I was asked to advise an entrepreneurship class over ...
Watch: 3 Ways to Get Employee Feedback

Watch: 3 Ways to Get Employee Feedback

I share 3 tips in 5 minutes on an episode of #HRAgainstLame on how to get honest employee feedback. One of my favorite people in Chicago ...
Why you should argue with your employees and embrace internal team conflict

Why you should argue with your employees and embrace internal team conflict

Yes, it can feel draining and counterproductive, but here’s why arguing and dealing with team conflict can be good things “Did I ...
How to handle negative feedback we don’t want to hear

How to handle negative feedback we don’t want to hear

Keep this one thing in mind when you’re given negative feedback in the workplace. What happens when someone tells you something you ...
Kill the culture of “nice”: This is how you create a positive work environment

Kill the culture of “nice”: This is how you create a positive work environment

“Nice” can be a dangerous thing when it comes to developing company culture. Does your company suffer from a culture of “nice”? ...
How to give feedback to your boss

How to give feedback to your boss

Giving upward feedback is one of the toughest things to do as an employee. Here are some guidelines for giving feedback to your manager ...
Watch our talks on leadership

Watch our talks on leadership

Lately, I’ve been out on the road speaking quite a bit. From Stockholm to Austin to Denver to Boston, I’ve been honored to share our ...
“What kind of company are you?”: Our biggest business mistake and why I’m glad we made it

“What kind of company are you?”: Our biggest business mistake and why I’m glad we made it

If they say you learn from your biggest leadership mistakes, this one takes the cake. We made a huge mistake. We’d built a new feature ...
The evils of anonymous employee feedback

The evils of anonymous employee feedback

Why anonymous employee feedback is counterproductive and should be avoided in the workplace. I recently realized that I’m in the ...
The four questions to ask every single employee for feedback

The four questions to ask every single employee for feedback

Based our research, these are the essential employee engagement questions for managers that we’ve found to be most effective. Getting ...
Don’t ask for employee feedback — invite it.

Don’t ask for employee feedback — invite it.

How to get employee feedback in the workplace all starts with how you ask for it. When someone invites you to an event or a party, you ...
Don’t be the last to know: How to overcome your leadership blindspots

Don’t be the last to know: How to overcome your leadership blindspots

As a CEO, business executive or manager, you can be caught in a bubble. Here’s how to break through and get the employee feedback you ...
How we define our company mission, vision, and values

How we define our company mission, vision, and values

What I wrote back in 2013 to remind myself of what matters as we develop Know Your Team’s own organizational culture. Yesterday was ...
What to remember when you’re the boss

What to remember when you’re the boss

Don’t inadvertently become a bad boss. When you’re the boss, there’s one important thing you need to remember: you’re the boss. ...
Fresh eyes: The most important thing a new hire brings

Fresh eyes: The most important thing a new hire brings

When welcoming a new coworker, keep this in mind. On the first day of one of the first jobs I ever had coming out of college, a mentor ...
Hire someone new? Don’t forget to do these four things when onboarding a new employee

Hire someone new? Don’t forget to do these four things when onboarding a new employee

The importance of onboarding a new employee well cannot be overstated. Here’s how to do it well. Welcome new employees! Do you ...
How to not take negative feedback personally at work

How to not take negative feedback personally at work

Three things to remember when you handle criticism in the workplace. I often look like this when I take feedback personally. I recently ...
Chin up, CEOs: The business problems you’re facing, we’re all facing

Chin up, CEOs: The business problems you’re facing, we’re all facing

The challenges of running a business are felt by all of us as business owners. Trust me. What it feels like to run a business, most of ...
Futility: one of the mistakes that make people quit

Futility: one of the mistakes that make people quit

Why do people quit their jobs? Not feeling heard might be the reason. Futility has been found to be 1.8 times more common than fear as a ...
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