A bi-weekly newsletter on how to become a better leader, written by Claire Lew, CEO of Know Your Team.

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Issue 13 Interview with Amy Gallo, Contributing Editor at Harvard Business Review


Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect…

A chat with Amy Gallo

Amy Gallo is a Contributing Editor at Harvard Business Review, and the author of the HBR Guide to Dealing with Conflict. As a prominent expert on workplace dynamics, Amy shares her biggest leadership lessons learned on healthy work relationships and working with conflict in this 18 minute interview.

Transcript of the interview is here.


Latest reads

Tomorrow Half Your Company Is Quitting (So Win Them Back)
“Organizations that rely on world-class talent must find more creative ways of re-recruiting their top performers, even when traditional incentives (i.e., pay and promotions) are not immediately available.” Written by Ryan Pendell, Gallup

Why We Should Be Disagreeing More at Work
“Disagreements are an inevitable, normal, and healthy part of relating to other people.” Written by Amy Gallo, Contributing Editor at Harvard Business Review (Our Heartbeat guest! She talks about this specific topic in our interview, as well.)

The Best Management is Less Management
“However, when time is limited and stakes are high, the most effective leaders rely on their ranks to do what they do best.” Written by Michael Useem and Harbir Singh, strategy + business

Act Last, Read the Room, and Taste the Soup
“An idea doesn’t get better with agreement; it gets better with debate.” Written by Michael Lopp (rands), VP of Engineering at Slack (and a previous Heartbeat guest)

10 Hard Truths About Management No One Tells You
“My hope that this information can help people considering management make a fully informed decision — and let current managers know that if they’re experiencing any of the things on this list, they’re not alone.” Written by Emma Brudner, Blog team at Hubspot


Favorite reads

What Makes an Effective Executive
“The first practice is to ask what needs to be done. Note that the question is not’“What do I want to do?’” Written by Peter Drucker, Harvard Business Review (this is one of my favorite pieces on leadership of all time)

The hidden toll of workplace incivility
“Nearly half of those surveyed in 1998 reported they were treated rudely at least once a month, a figure which rose to 55 percent in 2011 and 62 percent in 2016.” Written by Christine Porath, McKinsey Quarterly

Humans Hate Being Spun: How to Practice Radical Honesty — from the Woman Who Defined Netflix’s Culture
“To the contrary, being transparent and telling people what they need to hear is the only way to ensure they both trust and understand you.” Written by Patty McCord, First Round Review

Working more than 55 hours a week is bad for you–in many ways
“Last week, a study published in the British medical journal the Lancet had an alarming warning for people who work more than 55 hours a week: They appear to have a 33 percent higher risk of stroke than those toiling a more sane 35 to 40 hours each week, and a 13 percent increased risk of coronary heart disease, too.” Written by Jena McGregor, Washington Post


Just for fun

My year of no shopping
A brilliant, endearing piece by Ann Patchett of the New York Times.


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