A bi-weekly newsletter on how to become a better leader, written by Claire Lew, CEO of Know Your Team.

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Issue 24 Interview with Hiten Shah, Founder of KISSmetrics, CrazyEgg, FYI and Product Habits


Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect…

A chat with Hiten Shah

Hiten Shah is the founder of numerous successful SaaS companies, including KISSmetrics, CrazyEgg and now FYI and Product Habits. In our interview, he shares the pitfalls of being too nice as a leader and the importance of the word “outcome.” (And yes, he is in his car while filming this!)

Transcript of the interview is here.

Latest reads

Stacy Brown-Philpot of TaskRabbit on Being a Black Woman in Silicon Valley
“I get discriminated against all the time. No one thinks I’m a C.E.O. I sit on a plane and tell somebody, “Well, I run this company.” They’re like, “What? You run a company?” And it’s like shocking. You could imagine someone else sitting in that seat where no one would be surprised.” Written by David Gelles, The New York Times

The Problem of Virtuous Leadership
“According to Adam Smith scholar Ryan Patrick Hanley, executives can navigate today’s turbulence only by learning to see themselves as others might see them.” Written by Art Kleiner, strategy+business

Employee Burnout, Part 1: The 5 Main Causes
“The main factors that cause employee burnout have less to do with expectations for hard work and high performance – and more to do with how someone is managed.” Written by Ben Wigert and Sangeeta Agrawal, Gallup

What Not to Do When You’re Trying to Motivate Your Team
“A 10-year study of more than 200,000 employees shows that 79% of employees who quit their jobs cite a lack of appreciation as a key reason, and according to Gallup’s 2017 “State of the American Workplace” report, only 21% agree their performance is managed in a way that motivates them to do outstanding work.” Written by Ron Carucci, Harvard Business Review

Favorite reads

Untangling your organization’s decision making
“To start delegating decisions today, make a list of the top 20 regularly occurring decisions. Take the first decision and ask three questions: (1) Is this a reversible decision? (2) Does one of my direct reports have the capability to make this decision? (3) Can I hold that person accountable for making the decision? If the answer to these questions is yes, then delegate the decision.” Written by Aaron De Smet, Gerald Lackey, and Leigh M. Weiss, McKinsey Quarterly

How to Be a Good Boss: Start by Understanding Why You Want to Lead
“Two leadership styles—motivated by the desire for either dominance or prestige—are examined in research from Kellogg’s Jon Maner. Each one has pros and cons, and they work best under different circumstances.” Based on research of Jon Maner and Charleen R. Case, Kellogg Insight

Just for fun

The Limits of Grit
Fascinating 2016 New Yorker piece on what elements of “character” are essential to success, especially in children.


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