Welcome to our Guide to Managing Remote Teams!

11 chapters of best practices on managing remote teams, based on research from the past ~10 years.

We spent 5+ months researching and distilling the most essential practices for managing a remote team – so you don’t have to. It’s all here, 60+ pages, completely for free. Enjoy!

Intro: Managing Remote Teams

Dear manager who wants to manage their remote team well,

You’re feeling it. Managing a remote team feels a little different. And, you’re not precisely sure what you should do about it.

Perhaps it’s your first time managing a remote team. Or perhaps you’ve been managing a remote team for a few years, but feel like you still have no clue what you’re doing. Either way, there seems to be a complete dearth of practical resources on how to exactly manage a remote team well.

That’s where this guide comes in.

Here at Know Your Team we surveyed 297 remote managers and employees about remote work, and cited conversations from almost 1,000 managers who are a part of our online leadership community in Know Your Team, and distilled research and books on remote work from the past 10+ years. My hope is to save you some time and en- ergy – and get you straight to the most applicable, most helpful information.

How should you use this guide? Read what you want, when you want. For example, if you’re struggling to figure out the best process for working remotely, jump to Chapter 3. If you recently had new remote employees join your team, skip to Chapter 6.

My only ask is that you share your own experiences on working remotely and managing a remote team, yourself. This guide is only as good as the feedback I receive on it. Please drop me a note at claire@knowyourteam.com. I’ll add your thoughts directly to this guide.

The more we can share about what’s worked and what hasn’t, the more progress we’ll all make as leaders. Thank you for wanting to learn from our collective knowledge – and contribute to it.

Look forward to hearing from you,


About Claire:

Who The Heck Am I?

Howdy! My name is Claire Lew, and I’m the CEO of Know Your Team, software that helps managers become better leaders. Our tools help new managers hold effective one-on-one meetings, build rapport in their teams, get honest feedback, and share status updates. We also give new managers written guides on leadership (just like this!) based on data from 15,000+ people, host live webinar sessions ranging on topics from “How to Coach an Underperforming Employee” to “How to Be Successful as a New Manager,” and share access to an online community of 1,000+ managers to learn from. We’ve helped over 15,000 people in 25 countries at companies like Airbnb and Kickstarter.

My mission in life is to help people become happier at work. I started Know Your Team over four years ago because I felt like I couldn’t speak up as a former employee – and I’ve dedicated my life to helping leaders become better ever since.

I speak internationally on how to create more open, honest workplace environments, and has been published in Harvard Business Review, CNBC, Inc, Fortune, among others. I’m also an adjunct professor of entrepreneurship at my alma mater, Northwestern University. Say hi to me on Twitter at @clairejlew.