Know Your Team
Know Your Team subprocessors
We use third party subprocessors, such as cloud computing providers and customer support software, to run Know Your Team (the service). We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
The following is a list of personal data subprocessors we use today.
| Processor | Reason | Mission critical? |
|---|---|---|
| Heroku | Hosting & Database provider | Yes |
| Cloudflare | DNS & Proxy | Yes |
| Amazon | Hosting | Yes |
| Papertrail | Log processing | Yes |
| Stripe | Payment processing | Yes |
| Sendgrid | Transactional emails | Yes |
| Memcachier | Cache | Yes |
| Redis Labs | Data Storage & Caching | Yes |
| Sentry | Error tracking | Yes |
| Helpscout | Customer support | Yes |
| Stitch Data (Talend) | Data ETL tool | Yes |
| Google Apps (Gsuite) | Email and documents | Yes |
| Intercom | Customer support | No |
| Segment | Integration with Email tools, CRM, and Analytics | No |
| Smartlook | Analytics & Support resolution | No |
| Drip | Announcements & Email makerting | No |
| Google Analytics | Analytics | No |
| Typeform | Surveys tools used for Product research | No |
| Basecamp | Documents & Support | No |
| Zapier | Support tool | No |
| Recurly | Subscription & Payment processing (Watercooler only) | Yes |
| Digital Ocean | Hosting (Watercooler only) | Yes |
This page was changed in June 11, 2021 adding Sentry & Cloudflare as a subprocessors and removing Rollbar, Coralogix, and ScoutAPM. You can see our previous list of subprocessors here. Note: Every time we switch subprocessors, we request deletion of all the associated data from their servers.