Know Your Team
Know Your Team subprocessors
We use third party subprocessors, such as cloud computing providers and customer support software, to run Know Your Team (the service). We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
The following is a list of personal data subprocessors we use today. To be notified of any future changes, please email us at support@knowyourteam.com and we’ll add your email to our list.
| Processor | Reason | Mission critical? |
|---|---|---|
| Heroku | Hosting & Database provider | Yes |
| Cloudflare | DNS & Proxy | Yes |
| Amazon | Hosting | Yes |
| Papertrail | Log processing | Yes |
| Stripe | Payment processing | Yes |
| Sendgrid | Transactional emails | Yes |
| Memcachier | Cache | Yes |
| Redis (previously named “Redis Lab”) | Data Storage & Caching | Yes |
| Sentry | Error tracking | Yes |
| Helpscout | Customer support | Yes |
| Stitch Data (Talend) | Data ETL tool | Yes |
| Google Apps (Gsuite) | Email and documents | Yes |
| Bonsai | Search engine (ElasticSearch provider) | Yes |
| Fathom | Analytics | Yes |
| Salesforce | CRM & support | Yes |
| Customer.io | Announcements & Email makerting | Yes |
| Intercom | Customer support | No |
| Segment | Integration with Email tools, CRM, and Analytics | No |
| Smartlook | Analytics & Support resolution | No |
| Typeform | Surveys tools used for Product research | No |
| Basecamp | Documents & Support | No |
| Zapier | Support tool | No |
| Recurly | Subscription & Payment processing (Watercooler only) | Yes |
| Digital Ocean | Hosting (Watercooler only) | Yes |
Previously, we used the following subprocessors:
- Until April 15, 2023 changed to add SalesForce, Bonsai, replacing Drip with Customer.io, replacing Google Analytics with usefathom.com.
- Until June 11, 2021 changed to add Sentry & Cloudflare as a subprocessors and removing Rollbar, Coralogix, and ScoutAPM.
