Know Your Team subprocessors

We use third party subprocessors, such as cloud computing providers and customer support software, to run Know Your Team (the service). We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.

The following is a list of personal data subprocessors we use today.

Processor Reason Mission critical?
HerokuHosting & Database providerYes
CloudflareDNS & ProxyYes
AmazonHostingYes
PapertrailLog processingYes
StripePayment processingYes
SendgridTransactional emailsYes
MemcachierCacheYes
Redis LabsData Storage & CachingYes
SentryError trackingYes
HelpscoutCustomer supportYes
Stitch Data (Talend)Data ETL toolYes
Google Apps (Gsuite)Email and documentsYes
IntercomCustomer supportNo
SegmentIntegration with Email tools, CRM, and AnalyticsNo
SmartlookAnalytics & Support resolutionNo
DripAnnouncements & Email makertingNo
Google AnalyticsAnalyticsNo
TypeformSurveys tools used for Product researchNo
BasecampDocuments & SupportNo
ZapierSupport toolNo
RecurlySubscription & Payment processing (Watercooler only)Yes
Digital OceanHosting (Watercooler only)Yes

This page was changed in June 11, 2021 adding Sentry & Cloudflare as a subprocessors and removing Rollbar, Coralogix, and ScoutAPM. You can see our previous list of subprocessors here. Note: Every time we switch subprocessors, we request deletion of all the associated data from their servers.