Do this instead. Here are 6 ways to motivate your team that doesn’t undermine intrinsic employee motivation that they already have.

âI need to figure out how to motivate my employees.â When was the last time thought that to yourself? It couldâve been the other week when you noticed one of your direct reports dragging his feet on a project thatâs critical to the company. Or, perhaps it was the other month when you felt frustrated that your team wasnât being proactive about addressing customer issues.
If either of these situations feels even remotely familiar, youâre not alone. I hear this sentiment of âhow to motivate employeesâ frequently from managers we work with who use Know Your Team, and I often am asked countless questions about it.
We, as leaders, are not the only ones thinking this. Employees themselves admit that they donât feel as motivated at work as theyâd like. According to Gallup, only 2 in 10 employees strongly agree that their performance is managed in a way that motivates them to do outstanding work.
However, this question of, âHow to motivate my employees as a manager?â is a misguided one. It implies that motivation is something we give another person. Thatâs patently false.
Motivation is not a thing we give to peopleâââmotivation is a thing people already have. Employees inherently have energy, ideas, gifts, and talents that are worth being shared with the world. We, as leaders, simply need to get out of their way and create a space for that energy, ideas, gifts, and talents to thrive.
The question we should ask ourselves isnât, âHow can I motivate my team?â but rather, âHow can I create an environment for my team members to motivate themselves?â
Iâve been thinking about the answer to this question for the past almost ten years :-). From research weâve gathered across the years, conversations with leaders who we admire on our podcast, and insights from 1,000+ managers from our online community, The Watercooler, here are six things we can do as leaders to create the conditions for employees to motivate themselves.
Immerse yourself in discovery.
You canât enable another personâs motivation to flourish if you donât know what motivates them, to begin with. As a result, a key part of effectively creating the conditions for strong employee motivation in your team is to figure out: Well, what motivates them?
Hopefully, youâve got a sense of this when you were hiring themâââas the interview process is very much about understanding what drives a person. However, if it still remains fuzzy, here are some questions youâll want to ask during your next one-on-one meeting to figure out, at their core, what your team member is motivated by:
- When has it been a time when youâve felt most motivated in the work that you were doing? Why? What project was it? Who were you working with?
- What three events in your life would you say have had the biggest impact on you and why?
- Who do you admire most in your life, and why?
- Whatâs the dream?
- What would you want to say is true about your life five years from now for it to feel meaningful? Ten years from now?
- What would you say most deeply motivates you?
Now, with some of these questions, you may be thinking, âWoah Claire, this is just way too muchâââI canât just ask these during a one-on-one meeting.â You might be right. If youâve never asked questions of this tone before, itâll likely be a surprise to your direct report. Thus, if you do decide to ask these questions, let your direct report know ahead of time. You can say something like, âIâd love to discuss broader, deeper life questions during our next one-on-one,â and you can also share an agenda ahead of time. (In fact, you can do this, with our One-on-Ones tool in Know Your Team.)
Youâll also want to continue to ask these questions as you continue to work with this person over time. Discovery of motivation is not a one-time, one-off occurrenceâââitâs an ongoing, consistent practice.
Individualize everything.
Motivation is personal. What motivates one person might not motivate someone else. As a result, itâs important to have nuance in the conditions you create for motivation to growâââyou need to individualize those conditions as much as you can. This means specifically aligning projects, goals, and incentives with what the other person is motivated by, and no one else. This seems intuitive, yet we often unintentionally (or completely unknowingly) project our own preferences and proclivities onto another person. For example, because you find detail-oriented work very easy, you might assume the other person does as well, and you proceed to hand off a very data-focused, detail-oriented project to them. Then, you notice that theyâre not motivated on the project and seem to be struggling, you wonder, âHmm why arenât they really stepping into it?â When you consider the individual nature of motivation, the answer becomes obvious: It was a mismatch of aligning the project to what motivates that person the most.
However, sometimes, there are projects that have to get done and goals that have to get metâââand you canât customize or individualize them. What do you do in these scenarios? Read on.
Create a choice.
While you canât always individualize and perfectly match someoneâs project and goals with what they are most motivated by, you can create positive conditions for motivation by enabling choice in what people can do. In Edward Deciâs seminal book on human motivation theory, Why We Do What We Do, he describes how âmeaningful choice engenders willingnessâ and results in a higher quality of decisions, and greater motivation and commitment to the task, all shown in research heâs done over 20 years.
For example, while someone may not be able to choose their project, you can give them a choice in how they want to approach the project. Or in another situation, instead of assigning someone a set of goals, you can invite them to participate in the formation of those goals and enable them to choose it. As detailed by Deci, studies have shown that when people can actively choose their own goals, theyâre more likely to follow through on them.
Stop surveillance.
What damages the conditions for motivation the most? Surveillance has been revealed in studies to negatively impact intrinsic motivation. Anytime you catch yourself peeking over someoneâs shoulder, making a mental note of what time they log on or log off, or when they enter the officeâââyouâre not helping. Youâre hurting.
Additionally, consider how deadlines and imposed goals undermine intrinsic motivation and negatively affect performance. Are you arbitrarily setting targets to create an artificial sense of âurgencyâ or âaccountabilityâ? Or are you trying to create a supportive environment that is truly helpful for a person getting to where they need to be?
Acknowledge constraints and feelings.
Sometimes you canât create a good environment for motivation. The company is tight on resources, or thereâs a toxic person whoâs dragging the team down but you donât have the authority to let that person go. When you know that prime conditions for strong motivation arenât there, recognize that. Share with your team, âHereâs why I know that sucksâ or âI so appreciate you bearing with thisâ and you demonstrate how much you understand their point of view.
Deci described in his research how this sharing of the rationale behind why things are constraining or not feeling good helps to minimize the pressure that detracts from performance. Acknowledging the bad helps clear room for someone to try to do good.
Clarify expectations.
On occasion, our team doesnât seem motivated because their behavior doesnât match up with our own conception of what âhighly motivatedâ looks like in our heads. In short, we as leaders havenât made clear what the real output of strong motivation looks like in our team. Does it mean that people are moving faster? Does it mean a higher quality of work? Once youâve determined what the product of âstronger motivationâ looks like, then consider: How well have you communicated this to your team? Do they know and are they aware that is the output and product they should be creating?
I recently interviewed Tim OâReilly, founder, and CEO of OâReilly Media, on our podcast, The Heartbeat (the full episode is here if you were curious). During our chat, he cited a quote from Edwin Schlossberg: âThe skill of writing is to create a context in which other people can think.â Tim asserted how applicable this quote was to leadership, as well, saying:
âIn some sense, in leadership, what you are trying to do is to create a context in which other people can act.â
This rings resoundingly true for employee motivation. As a leader, when youâre trying to figure out how to motivate employees, what youâre truly trying to do is create a context in which they can act. Youâre creating an environment for your team to motivate themselves.
Start with these six recommendations. You can create this context as a leader, yourself.
⨠You may be thinking: âWell, what else can I do to better create a context for my team to act, as Tim OâReilly suggested?â Well, you can start by checking out Know Your Team â a tool for managers to help create a better context for their teams. We give you the tools to run one-on-one meetings, share team progress. get honest feedback, and build rapport. Learn more about how Know Your Team can help support you as a manager here.