Announcing: A Guide to Sharing Info in Teams for Managers and Employees 📝

From data of 15,000+ people, and studies over the past few decades, I pulled together best practices for sharing info (e.g., decisions, institutional knowledge, progress, vision) in a team.



Dear manager or individual contributor who wants their team to work well together,

People can’t do good work unless they have the context to do the work well.

The big question is, “How?” What are best practices for sharing info within a team— without taking too much time and bogging them down?

To answer this, I pulled data from 15,000+ people who use Know Your Team, sourced conversations from almost 1,000 managers who are a part of our Watercooler leadership community, conducted an in-depth survey on sharing information with 355 employees and managers, and researched studies from the past few decades. The result are these guides.

In these guides, you’ll learn…

  • The tangible advantages to sharing info in your team well
  • The most important info to share and not share in your team
  • 3 best practices for sharing your team’s vision
  • 7 helpful considerations when sharing progress across your team
  • 5 ways to communicate and share decisions within your team
  • 6 ways to document and share institutional knowledge effectively
  • How transparent you should be with your team as a leader





To get access to the Guide to Sharing Info, purchase Know Your Team — our software to help you become a better leader.

Our software, Know Your Team, includes this guide, plus six other guides, tools, and an online community.

👉 Try Know Your Team today.

Enjoy the guides, and look forward to hearing from you!


Want more of our guides to working well in teams?

Here are some of the other guides I wrote that you can get your hands on:

And lastly, if you’re digging our guides, you might also dig this…


P.S.: Please feel free to share + give this piece 👏 so others can find it too. Thanks😄 (And you can always say hi at @clairejlew).

Announcing: A Guide to Building Trust in Teams for Managers and Employees 💪

From data of 597 people and distilling 50 years worth of research, I wrote a practical guide for building trust in teams.



Dear manager or employee who wants their team to perform well,

If you Google Books “trust,” you’ll get 147,000,000 plus hits. On Amazon Books, “trust” turns up in 50,000 results. Woof.

“Building trust” within your team seems important to do. But from the barrage of resources, how exactly do you go about it?

This guide is an attempt to answer that question in a concise, practical way.

We surveyed 597 managers and employees, cited conversations from almost 1,000 managers who are a part of our Watercooler online leadership community, and distilled research and books on trust from the past 50 years.

My hope is to save you some time and energy. You don’t need to sift through the 147 million hits on Google. You don’t need to read the research on trust from the past 50 years.

In these guides, you’ll learn…

  • Three models of defining trust — and why understanding this matters
  • The 5 ways trust affects your bottom line
  • The 3 most effective ways to build trust (and the 3 least effective ways)
  • Tactics for implementing each of these three methods for building trust
  • The 7 ways to build trust as a new manager
  • Five ways for your team to get to know you better
  • The 25 best icebreaker questions
  • How to build trust while you’re working remotely




A peek at what the guides look like inside!

To get access to the Guide to Building Trust, purchase Know Your Team — our software to help you become a better leader.

Our software, Know Your Team, includes this guide, plus six other guides, tools, and an online community.

👉 Try Know Your Team today.

Enjoy the guides, and look forward to hearing from you!


Want more of our guides?

I’m writing a Guide on Sharing Info in teams.

I also wrote a Guide to One-on-One on Meetings.

And lastly, if you’re digging our guides, you might also dig this…


P.S.: Please feel free to share + give this piece 👏 so others can find it too. Thanks 😄 (And you can always say hi at @clairejlew).

Announcing: A Guide to One-on-One Meetings for Managers and Employees

Based on data from 2,000+ people, I wrote a guide to one-on-one meetings for managers and employees — and it’s finally live! 🙂



Dear manager or employee who cares about their team’s success,

You hold one-on-one meetings. But are they working?

Over the past four years, I noticed how almost every person I talked to did not know the answer to that question. They held one-on-ones — but felt in the dark if their one-on-ones could be run better (or, if they were working at all).

So I surveyed hundreds of managers and employees. I spoke and wrote to hundreds of Know Your Team customers and Watercooler members. And from the data, insights, and conversations, I put together two guides: One for managers, one for employees.

In these guides, you’ll learn…

  • The purpose of one-on-one meetings: What’s the point?
  • How long, how often, and with who to hold one-on-ones with
  • How to prepare for a one-on-one meeting
  • The best 8 questions to ask during a one-on-one
  • What to put on your one-on-one meeting agenda (with 4 agenda templates)
  • How to get honest insights from your one-on-one
  • Best practices for writing notes during a one-on-one meeting




A lil’ preview inside the guides

Here’s what people have been already saying so far…

“It’s gold! The guides provide clear, consistent and actionable steps to make 1:1s…dare I say fun? Claire dives right into the meat of how to remove the “awkward” from what should be a success driver for everyone.” — Morgan Legge, HR Champion at Convert

“My direct reports are already telling me our 1:1s are much better after using these templates! Thank you!” — Matt Born, Product Design Manager at Sprout Social

“The information is succinct, fresh and without fluff.” — Ali Merchant, Founder at Marin Software

“An evergreen, relevant guide that focuses on the essentials and immediate results. I’ll be sure to put some of Claire’s advices into practice on my next one-on-one!” — Éric Leblond, Vice President at Sigmund

“Claire and her Know Your Company colleagues continue to exceed my elevated expectations and these latest one-to-one meeting guides keep that streak going. You’ll laugh, you’ll cry (okay, that’s hyperbole) and you’ll be incredibly grateful that somebody took the time to do this work and share it.” — Paul Kanarek, Managing Partner at Collegewise

“I loved this. Thanks so much for distilling this info into such an easy to use guide — it’s an instabuy!” — Brady Kent

“Claire’s guide to one-on-one’s for managers came just at the right time for me — her suggestions helped me to get the most out of the meeting.” — Zoe Cunningham, Managing Director at Softwire

To get access to the Guide to One-on-One Meetings, purchase Know Your Team — our software to help you become a better leader.

Our software, Know Your Team, includes this guide, plus six other guides, tools, and an online community.

👉 Try Know Your Team today.

Enjoy the guides, and look forward to hearing from you!



P.S.: Please feel free to share + give this piece 👏 so others can find it too. Thanks 😄 (And you can always say hi at @clairejlew).