FAQs

Everything you need to know about KYT.

General

I noticed you offer several products… how do I know which one is right for me?

If you’re a new manager, first-time manager, or manager without any formal training, we highly recommend starting with the Training for Individuals. (Once your team grows at least six people and you’re ready to start applying the best practices you’ve learned team-wide, then we recommend using our Tools). Try our Training for free now.

If you’re a leader with a team of 5 people or more, and keen on applying best practices around 1:1 meetings, status updates, and performance feedback, we recommend using our Tools for Teams. Try our Tools free now.

If you’re a leader who is looking for organizational-wide support, please reach out to us and we’d be happy to chat and give you a precise recommendation based on your needs.

Still not quite sure what’s right for you? No problem! We’re always happy to speak with you directly and answer any questions you might have. Schedule a time to chat with us here.

Do you offer monthly plans?

At this time, we only offer annual plans for both our Training and Tools products.

Is it possible to get a free trial of Tools, Training, or both?

For Tools, we offer a completely free 21-day trial that you can sign up for here. For Training, we offer a free 14-day trial that you can sign up for here. Not sure what might be the best fit for you? Explore your options here.

What’s your cancellation policy?

You can cancel at Know Your Team anytime, no questions asked.

What’s your refund policy?

We offer a 7-day money-back guarantee on our Training subscriptions and a 30-day money-back guarantee on Tool subscriptions. If for any reason you don’t want to continue paying, email us at support@knowyourteam.com within the window of purchase and we’ll refund you for the entire plan, no questions asked.

What’s your privacy policy?

We take privacy extremely seriously, and comply with GDPR. You can read our privacy policy in full here.

What if I have other questions?

Please contact us at support@knowyourteam.com. We’d be happy to answer anything for you. 😊

Alternatively, you can always schedule a time to chat with us directly. We love to be as helpful to you as possible.

Training for Individuals

How does your Training pricing work?

Our Training pricing is $125 per person/per month, billed annually. If you’d like another manager in your organization to also have access to the Training, you can purchase a user seat for them at the same rate. Any new charges will be appropriately prorated depending on the time of year you add a new user seat. If you remove a team member, that user seat will remain open for the another team member to use who you can add to your Training account.

I have multiple managers I want to enroll in your Training, is there volume pricing?

Absolutely. Our Training product is especially beneficial for organizations who want to instill consistent frameworks organization-wide and have scalable on-demand leadership training. If you have 5+ managers, please reach out to us here for a custom quote.

Can I purchase the Training product for someone else?

Yes! As an account admininstrator, you can decide which users are subscribed to Training. You can add, remove, or swap users at any point.

I already have a Tools subscription, how can I add a Training subscription?

If you're already a KYT Tools customer, we'd be delighted to give you a chance to benefit from our Training. Please email us here at support@knowyourteam.com and we'll add a free trial of Training to your existing Tools account, so you access everything all in one place. (Or, alternatively, you can use a different email address to sign-up for a separate Training free trial here at anytime.)

I know you used to offer public Events and Guides that I could purchase access to… Where can I get those?

Those resources are now included in our Training product, in order to provide the most comprehensive learning solution for leaders. To access them, along with the rest of the Training product, you can sign-up for a free Training trial here.

Do you offer custom leadership training?

Yes, definitely. We’ve trained over 20,000 people over the past 8+ years — including building custom leadership training programs for organizations. If you’re interested in bringing a custom version of our Training to your organization, reach out to us.

Training for Organizations

How does your Training for Organizations pricing work?

Our Training pricing is typically $125 per person/per month, billed annually. If you have 5+ managers in your organization, we offer volume discounts. Please reach out to us here for a custom quote.

I already have a Tools subscription for my organization, how can I add a Training subscription for my organization?

If you’re already a KYT Tools customer, we’d be delighted to have you benefit from our Training for your organization. Please reach out to us here for a custom quote.

I’d like to purchase the Training just for myself at first, and then potentially add more managers at my organization later. Is that possible?

Yes, absolutely. You’ll then want to sign up for your free Training trial here.

Do you offer custom leadership training for organizations?

Yes, definitely. We’ve trained over 20,000 people over the past 8+ years — including building custom leadership training programs for organizations. If you’re interested in bringing custom version of our Training to your organization, reach out to us here and let us know roughly the extent of the customization you had in mind.

Tools for Teams

How does your Tools pricing work?

Our Tool pricing is simple and straightforward: $6 per person/per month, billed annually, and includes all of our features in Tools. If you add team members later in your yearly subscription, new charges will be prorated. If you remove users, that seat will remain open for the next new user you add to your Tools account.

Do you have an enterprise plan for Tools?

We sure do. We offer our enterprise plan for organizations with 500+ users and it includes helping you with Single Sign-On (SAML), priority support, custom onboarding, and more.

I’d love to use a few of your tools, but not all of them. Is that possible?

Absolutely! You can turn on and/or off any of our tools and are not obligated to use any of them.

I’m an existing KYT customer and I’d like to try out your new performance review alternative. How do I do that?

Fantastic! Drop us a note at support@knowyourteam.com and we’ll make sure to get you all set up with a personalized demo or trial period of our performance review alternative.