Subprocessors until April 15, 2023
The following is a list of personal data subprocessors we used until April 15, 2023. You can find our current list of subprocessors here.
Note: Every time we switch subprocessors, we request deletion of all the associated data from their servers.
| Processor | Reason | Mission critical? |
|---|---|---|
| Heroku | Hosting & Database provider | Yes |
| Amazon | Hosting | Yes |
| Coralogix | Log processing & security monitoring | Yes |
| Papertrail | Log processing | Yes |
| Stripe | Payment processing | Yes |
| Sendgrid | Transactional emails | Yes |
| Memcachier | Cache | Yes |
| Redis (previously named “Redis Lab”) | Data Storage & Caching | Yes |
| Rollbar | Error tracking | Yes |
| Scout App | Performance monitoring | Yes |
| Helpscout | Customer support | Yes |
| Stitch Data (Talend) | Data ETL tool | Yes |
| Google Apps (Gsuite) | Email and documents | Yes |
| Intercom | Customer support | No |
| Segment | Integration with Email tools, CRM, and Analytics | No |
| Smartlook | Analytics & Support resolution | No |
| Drip | Announcements & Email makerting | No |
| Google Analytics | Analytics | No |
| Typeform | Surveys tools used for Product research | No |
| Basecamp | Documents & Support | No |
| Zapier | Support tool | No |
| Recurly | Subscription & Payment processing (Watercooler only) | Yes |
| Digital Ocean | Hosting (Watercooler only) | Yes |
